Interview with Star India vice president-ad sales, all India, Joy Chakkraborthy
 

"We have already clinched several deals and renewed contracts for the forthcoming year"

Posted on 24 May 2003
 

To an outsider, it might appear as if Star India vice president (ad sales - all India) Joy Chakkraborthy is in an unenviable position because he is responsible for marketing "less glamourised" channels such as Star News, National Geographic Channel (NGC) and Star Vijay within the network. But make no mistakes, Chakkraborthy has been conducting shrewd manoeuvres and delivering results. Perhaps, the ex-National Defence Academy cadet and trainee pilot in the Air Force Academy has learnt how to make the right moves in the corporate world.

The 35-year-old Chakkraborthy, also "armed" with a masters degree in marketing management from NMIMS, Mumbai, has been working with Star India for the last four years. Prior to this, he had worked with the Times of India's Response department for six years. At present, he heads a team of 36 people all over India.

Married to Kakolee, who has done her post graduate in History and also written a book on the Devdasi tradition, Chakkraborthy has a five-year-old son, Ishaan.

Chakkraborthy, who describes himself as a professional, perfectionist, meticulous and a very passionate worker, spoke to indiantelevision.com's Ashwin Kotian about various industry-related issues. Excerpts:

 

Over the last few years, how has the relationship between airtime sellers and media planners/buyers changed?
Since the advent of satellite TV (about a decade back), the relationship has changed in a dramatic and dynamic way. It has undergone a transition from being a buyer-seller model to one that lays emphasis on partnership.

As far as Star News, NGC and Star Vijay are concerned, we have completed our transition. We project ourselves as a media partner of clients/agencies providing media solutions not just as an airtime seller. The market has to change from commodities to customised solutions market.

Every client has a unique requirement which needs to be interpreted and converted into customised media solutions. The brief given by clients has become more specific and target-oriented. We look at offering holistic media solutions and everything is tailor-made to give maximum value to advertisers, right from understanding clients' needs to our pitch presentations to our final proposal.

Since we understand that we cannot be everything to everyone, the emphasis is on creating a win-win situation for everyone involved in the negotiation process. The key is to mix-n-match and build bridges.

 

How important are niche channels in today's media scenario?
Every client doesn't need a mass channel. There is a place for, what we term, 'unique content channels' - somehow the words niche channels don't do justice to these channels.
Also, I feel that ratings cannot be the only parameter to judge such channels.

A channel such as Star News can actually be a driver channel for certain clients of corporate advertising. Consider a channel such as NGC, which focuses on adventure and science for adults as well as for children. It's positioning is very different from that of the other rival channels in the genre.

 

In terms of advertising, do channels such as NGC, Star Vijay and Star News benefit on account of their being part of the Star Network? Has there been any change in the profile of top advertisers for these channels?
Joint packages don't make sense because every channel targets the individual requirements of clients. Even when combined network deals are conducted, every channel's strength is considered and appropriate rates are calculated. This holds true of large clients such as Reliance, HLL and the soft drink majors who do network deals.

For the channels that I handle, the categories that show immense promise include services, automobiles, FMCGs, consumer soft, telecom and corporate.

We get ads from all the ad agencies and some of the regulars include top agencies such as MindShare, The MediaEdge, Situations, Carat, Initiative Media, Lodestar, Mudra, Starcom, Madison, Maximise, Grey and Zenith Media.

The transition of Star News into a Hindi channel has been a very big advantage for marketing the channels. We have set standards in terms of reducing clutter and improving quality of advertising on the news channel.

With the transformation of Star news to a completely Hindi news channel, we have retained all our existing clients such as Raymonds, General Motors, Hyundai, LG, Samsung, Hitachi, MRF, Apollo to name a few. Apart from this retention, the new accounts bagged include Amul (a big gain), Jyothy Laboratories, Bajaj Sevashram, Paras, Dabur and Lux Hoisery to name a few. Most of the clients have only increased their commitment to Star News.

 

What about Star Vijay and NGC?
In the case of Star Vijay, we have national clients such as Asian paints, Standard Chartered Bank, Bajaj Auto and Parle Products. We have also bagged south-based clients such as MTR Foods and Suvarna, amongst others.

For NGC, we have the entire gamut of categories such as automobiles, telecom and even pharmaceuticals amongst others. We are building long-term partnerships and are offering advertisers event related propositions. NGC, the channel, is an institution by itself and has a lot of existing brand equity in India because of the magazine.

We have launched the Mission Everest programme in an attempt to do something which was more specific to India. We wanted to rope in the common masses and get them hooked on to the channel. We forged an alliance with the Indian army and ensured added credibility to the entire project. We wanted to expand the base of viewers and move down the socio-economical levels. The show has been a great success and the viewing has increased dramatically. Right now NGC is reaching out to more than 4.5 million households.

 
"Using ratings as a parameter and calling a channel 'mass' or 'niche' is incorrect"
 

Is there an extra effort made for selling slots/properties on 'special content' channels? Is more customisation required?
Extra effort is needed in educating the client about the difference between audience delivery and budgets. Using ratings as a parameter and calling a channel mass or niche is incorrect.

One should look at parameters like psychographic and demographics to determine which channel is more suited to advertisers. As each client has got different requirement of channel mix, we always go with specific solutions to advertisers/agencies as we have the environment for all genres.

In-programming placements could be a possible way of increasing revenue but it has to be done in a subtle way so that credibility doesn't get affected.

Also, it is impossible to do it in the case of channels such as NGC where we get international feed. This reiterates the need for customised feed.

 

What do you feel about the consolidation of media buying and planning agencies?
It doesn't affect our business dynamics. For us, all packages are client-specific as each client has different requirements. Any which way, we don't do agency deals but insist on doing client deals.

 

Will your deals be affected post 14 July 2003 when CAS comes into play?
Star India is going to announce its detailed strategy of tackling the post CAS scenario.

It is important to note that Star India deals are finalised in the month of July every year and are valid till June of the forthcoming year. As far as we are concerned, any which way, client deals will be re-negotiated in June-July 2003.

Here, I must mention that we have already clinched several deals and renewed contracts for the forthcoming year. There haven't been any reductions and to top it all we have managed to get better rates.

 

What are the trends in collections ? Is a delay in payments an accepted norm?
We have been very focussed on collections because we firmly believe no sale is complete till the money hits the bank. We have a dedicated collection team which directly reports to us and works closely with the sales team.

We do not entertain delayed payments and do a thorough check on a client's financial credibility before accepting business. Our research team provides us with data on a client's history and financial credibility. We undertake rigid checks in the case of new or first time advertisers and also conduct periodic checks as the relationship progresses.

 
"Every business has a threshold level beyond which it cannot be conducted"
 

Is there a threshold level beyond which entertainment properties cannot be offered to advertisers and agencies?
Every business has a threshold level beyond which it cannot be conducted. In the absence of this, it becomes unviable to carry on business. We are widely respected for being a credible and solution-driven organisation.

We sell airtime solutions and nothing more. I am sure no client will appreciate if we try and teach him/her how to sell their products or services. Similarly, we are the best people to determine the rules of our business. We simply don't entertain unreasonable demands.

At the end of the day, each client has to see value while coming aboard and then repeatedly sample the channel.

 

What kind of training does Star provide to its sales force, if at all something of that sort is done?
Every sales person goes through an extensive induction programme which covers all aspects of business. We believe the best training is in the market place. However, we have programmes such as Executive Development, Leadership Training, Presentation Skills, Induction Programme that are conducted throughout the year.

Our HR cell also invites eminent people from abroad (including those from the News Corp networks) and gives us ample opportunities for interaction.

Our research cell provides us with incisive information on clients - their requirements, background, previous advertising amongst others. This helps the sales team to develop customised solutions.

 

What are the future plans and strategy for the portfolio that you handle? Any new programmes being launched ?
For Star News, we are in the process of gradually launching new programmes such as Star Report, Akbar ka Darbar, Vir Ke Teer to name a few.

In fact, we shall be soon tapping small and local advertisers after the uplinking issue gets resolved. However, we shall ensure that the brands we carry on the channel are in sync with the image/positioning of the channel.

At present, we are not doing sponsorship deals, but shall soon be creating special packages for the big ticket events (like the elections and annual budget) for the news channel.

As regards NGC, the Mission Everest show has been a great success with the masses and we intend doing more India specific programming in the near future. Also, the formula of integrated marketing efforts with ground events and online promotions have helped to deliver results to the sponsors of the show.

 
"The Jackie Chan film fest on Star Vijay is a first of its kind experiment. We shall also be showing dubbed versions of Josh (Star Plus serial) on the channel"
 
Tell us about your plans for Star Vijay which is facing stiff competition from the Sun family of channels and others such as Raj TV?
Star Vijay will maintain its distinct positioning. It caters to a niche audience (especially SEC AB) who appreciate premium fare. The very fact that it is backed by Star attaches a certain premium value and certain attributes to it. Also, we have added features such as restricting advertising time to 10 minutes per hour to differentiate it from the flock.

Star Vijay will exclusively air the Filmfare awards - south (to be held in Hyderabad) sometime in June end. The other forthcoming programmes include Jackie Chan film festival, a soap Salanam and an AR Rahman show "Unity of Light" to name a few.

For the AR Rahman show, we have managed to get sponsors such as Hero Honda, Maruti and United India Assurance. Our research indicates that the south Indian audience love action. The Jackie Chan film fest is a first of its kind experiment. We shall also be showing dubbed versions of Josh (Star Plus serial) on Star Vijay.

Unlike rivals, Star Vijay hasn't focussed on blockbuster films because we believe that the increased viewership is strongly linked to the "titles" being shown. Movies don't result in sustained viewership.

Star Vijay has some highly popular daily soaps such as Kavyanjali , Kalyani, Chamba, amongst others, during prime time and a varied mix of chat shows, soaps, serials and event-based programmes.

 
How do you tackle pressure and cope with ever increasing targets?
Every sales job comes with pressure. We try and approach our targets scientifically and work collectively as a team. We are ambitious and make pioneering efforts for inducing growth. Peter (Mukerjea) always encourages quick thinking, delegation, freedom and we believe in rewarding employees who are 'star' performers.
 
What are your hobbies?
Whenever I get the time, I make it a point to watch TV. I love outdoor sports such as gliding, adventure sports and, of course, the national preoccupation- cricket. I love travelling and swimming too.
 

Where do you see yourself in five years time?
I have always delivered the best in any assignment that has been entrusted to me. In five years time, I see myself very much being part of media. I would love to handle greater responsibilities thrust upon me and would want to do justice to the challenging assignments given to me.

The best media company today is Star and I am sure that I shall get enough opportunities within the Star group itself.

 
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